- Policy statement
WHO ARE WE?
Barrhead Travel and its trading divisions – Barrhead Business Travel, Cruisedirect.co.uk, The-Cruise-Specialists.co.uk, CanadaTravelSpecialists.co.uk, Flightsdirect.com and Brilliant Travel are all part of Travel Leaders Group LLC.
If you have questions not answered in this policy, our Privacy Officer may be contacted directly at email@example.com.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect your personal information, and that of your travel companions, that is provided to us either directly by you or through an employer or travel sponsor as the case may be, in order to provide you with the products and services you have requested. In most cases, it consists of:
- Full Legal Name
- Email address
- Postal address
- Phone number
- Credit card number or other payment information
We may collect other information to assist you with your travel plans including but not limited to, passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental frequent loyalty numbers, known traveler and global entry number, and other related travel information.
INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES
We collect other information, such as your IP address, search terms, and
site pages you visit while on our Site, whenever you visit our Site, use our
services, or view our online advertisements. The technologies we use for this
automatic data collection may include cookies and log data.
You can learn more about how we use cookie data by reviewing our Cookie
of this document.
Whenever you use a website, mobile application, or other internet
service, certain information is created and retained by the website or
application. This happens with our Site as well. We collect technical
information when you use our Site, or information that has been made anonymous,
- Log data: Our servers automatically record information when you use our Site, such as your IP address, the type of browser you are using and its settings, the third party website you visited immediately prior to accessing our Site, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our Site, the specific Site pages you visit, type of product selected, the brand, order, and product identifications, and the duration of your visits.
- Cookie data: A “cookie” is data that a website
server stores on your computer. Cookies enable websites to recognize your
computer and to “remember” your entries as you move from page to page, or even
when you revisit the site from time to time using the same computer.
We may also collect information pertinent to the marketing of our products and services. This information may include marketing channels, User Market IDs (CenterPoint, TNMP, etc.), Site brands and product names, contract terms, financial information and other information.
We collect and analyze this information to measure the number of visitors to the different sections of our Site, to evaluate how visitors use our Site and to provide you with advertisements that are relevant and useful to you, unless you have told us not to. We also use the information we collect to understand customer needs and trends, to carry out targeted promotional activities, and to generally help us make our Site more useful to visitors.
We may use your Site data by itself or aggregate it with similar information we have obtained from others. We may share your Site data with our affiliates and other third parties to achieve these objectives. You may obtain a list of our affiliates and third parties with whom we share your Site data by contacting us at the address below.
We reserve the right to use Internet Protocol (IP) addresses to identify
a visitor when we feel it is necessary to enforce compliance with our Site’s
Terms and Conditions, or to: (a) fulfill a government request; (b) conform with
the requirements of the law or legal process; (c) protect or defend our legal
rights or property, our Site, or other users; or (d) in an emergency to protect
the health and safety of our Site’s users or the general public.
HOW WE USE YOUR INFORMATION
If you are a customer, an agent, an employee, or a job applicant, the personal information we hold and use is necessary for the performance of the services contract or independent contractor or other agreement to which you are a party or to perform the services you have otherwise requested.
If you are a prospective customer, the personal information we collect and use is necessary for our legitimate interest in providing you with information about the services we offer, and about which you have expressed an interest or that we believe will be of benefit to you. Where appropriate, we will obtain your consent at the time we communicate with you.
In some cases, our purpose for collecting the information is because you have expressly consented to our collection and use of your personal information.
We collect your personal information for a variety of reasons. You may
provide the information to us directly, or through a tool or product provided
by Company or another organization to your employer in the case of
our business clients. We collect your personal information, such as name,
address, email address, phone number, and credit card information in order to
provide the services you have requested. Other examples of personal information
that we collect include:
- From employment applicants, we or our service provider will collect
contact and identification information, such as name, address, telephone
number, e-mail address, date and place of birth, driver’s license number and
employment and salary information;
- From travel customers, we may also request information such as your
passport and known traveler information, vendor loyalty programs, and other
information as deemed necessary by the service provider to fulfill your
request, to permit us to provide other ancillary travel services to you and to
manage your travel experience.; and
- From business customers, customer relationship information, such as business contact information.
Doing Business with You. We use the personal information we have collected to allow us to evaluate your employment application, to provide the products and services you have chosen, process payments, or to manage and develop our business and operations, including:
- Establishing, managing and terminating business relations with you;
- Reviewing the products and services that we provide to you;
- Informing you of our products and services other than those that you have specifically requested;
- Informing you of products and services carefully selected third parties may wish to offer you;
- Responding to your comments or requests for information;
- Investigating and preventing fraudulent activities, unauthorized access to the services and other illegal activities;
- Protecting us against error, fraud, theft, and damage to our goods and property;
- Enabling us to comply with applicable law or regulatory requirements;
- For any other purposes about which we notify customers and users; and
- For any other reasonable business purpose to which you consent.
Email communications: If you send us an
email with questions or comments, we may use your email address to respond to
your questions or comments, and we may save your questions or comments for
future reference. We may email you when:
- You have applied for employment with us;
- You request information about our company;
- It relates to purchases you have made from us (e.g., product updates, customer support, etc.);
- You consented to being contacted by email for a particular purpose.
- We are sending you information about our other products and services,
offers, promotions and our newsletters, if this is in accordance with your
marketing preferences. However, you will always be able to opt out of such
communications at any time. See the ‘Your Choices’ section below.
HOW DO WE USE PREFERENCE BASED ADVERTISING, ANALYTICS, AND SERVICES?
Disclosures As Required By Law: We do not
currently share your information that we collect for preference-based
advertising purposes and we do not currently have any plans to do so through
If we do in the future work with third parties for preference-based
advertising, then we will do so in accordance with this section and you can opt
out as explained below. Such third parties may include third party advertising
non-personally identifiable information when you visit our Site and third-party
sites. The information collected through cookies and/or web beacons, including
your IP address, web browser, pages viewed, time spent on pages, and links
clicked, is often used by these advertising networks to serve you with
advertisements, while you are on our Site and/or on third party sites, that
better reflect your preferences and needs. This information may be used
by Company and these third parties to analyze and track data,
determine the popularity of certain content, deliver advertising and content
targeted to your interests on our products and services, and better understand your
online activity. For more information on how this type of advertising works, go
WHO ELSE DO WE SHARE YOUR INFORMATION WITH AND WHY?
We may share your personal information with one or several of our business partners to make an initial determination of the services you may need, to process your employment application, or to otherwise facilitate our business operations. We also share your personal information as necessary with airlines, hotels and other providers for whose services you have requested our assistance. We may also share your information to protect and defend the rights and property of Company.
Email Communications: We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails we send, or by emailing us as provided in the “Contact Us” section below. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products or services you have purchased. For security reasons, we do not recommend that you send personal information, such as passwords, social security numbers, or bank account information, to us by email.
Transfer of Assets: We do not sell or lease personal information or provide a list of our customers to third parties. However, as we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Legal Necessity: Notwithstanding anything herein to
the contrary, we reserve the right to disclose any information about you if we
are required to do so by law, with respect to copyright and other intellectual
property infringement claims, or if we believe that such action is necessary
to: (a) fulfill a government request; (b) conform with the requirements of the law
or legal process; (c) protect or defend our legal rights or property, or our
Site; or (d) in an emergency to protect the health and safety of our Site’s
users or the general public.
WHAT CHOICES DO YOU HAVE ABOUT OUR USE OF YOUR INFORMATION?
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Your Contact Information. If you have previously emailed us and would like us to delete your contact information from our files, please contact us at the email address below.
- Other Information. If at any point you believe the personal information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can contact us at the email address below.
You may have additional rights concerning your personal information if you reside in the European Union. These can be found in the “European Union Privacy Notice” section of this document.
Accuracy of Personal Information: It is important that the personal information we hold about you is accurate and current. Company requires you to keep us informed of changes to your personal information. If your registration information changes, please send your request to us at the email address below. We take reasonable steps to verify your identity prior to honoring any such requests to help protect your privacy and security.
Accessing Your Personal Information: If you want to know what personal information Company holds about you or wish to change personal information that is inaccurate or out of date, or to withdraw your consent to our use of your personal information, please contact us at the email address below. It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request. We do not control how our partners retain, store and destroy data they have accessed in connection with assisting with providing our services. You should check their websites for more information on their practices.
Do Not Track Disclosures: Certain browsers
may offer you the option of providing notice to websites that you do not wish
for your online activities to be tracked for preference-based advertising
purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT
Notice, whether or not that reflects your preference. Providing DNT Notice is
often touted as a means to ensure that cookies, web beacons and similar
technology are not used for preference-based advertising purposes – that is, to
restrict the collection of information your online activities for advertising
purposes. Unfortunately, given how preference-based advertising works, DNT
Notices may not effectively accomplish this goal. For this and a variety of
other reasons, with respect to our Site, we do not take any particular action
based on browser based DNT Notices. However, we do not use third-party
advertisers or engage in behavioral marketing data collection for resale.
Rather, if you do not wish to participate in preference-based advertising activities,
you should follow the opt-out process identified above.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of the State of California, you have certain rights under California law to request information concerning our data sharing activities with third parties.
Residents of the State of California, under certain provisions of the
California Civil Code, have the right to request from companies conducting
business in California a list of all third parties to which the company has
disclosed certain personally identifiable information as defined under
California law during the preceding year for third party direct marketing
purposes. You may request the information in writing at the email address
below. You may learn more about your rights under California’s privacy laws
SAFEGUARDING PERSONAL INFORMATION
We take the security of your information very seriously. We have implemented industry-standard security measures to protect against the loss, misuse and alteration of the information under our control. To help ensure the confidentiality of your personal information, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off / log out when finished using a shared computer.
Company will endeavor to safeguard personal information using
methods that are appropriate to the sensitivity of the information. We have
implemented security measures we consider reasonable and appropriate to protect
against the loss, misuse and alteration of the personal information under our
control. However, we cannot guarantee or warrant the security of any
information you disclose or transmit to us online and are not responsible for
the theft, destruction, or inadvertent disclosure of your personal information.
In the unfortunate event that your information is compromised, we may notify
you by e-mail or U.S. mail to the last e-mail address or postal address you
have provided us in the most expedient time reasonable under the circumstances,
or as otherwise required by applicable law. We may delay notification as
necessary while we take measures to determine the scope of the breach and
restore reasonable integrity to our system as well as for the legitimate needs
of law enforcement. From time to time we evaluate new technology for protecting
information, and when appropriate, we upgrade our information security systems.
PRIVACY OF CHILDREN’S INFORMATION
Our Site is not directed to children. We do not sell products or services for purchase by children. We will not knowingly collect personal information from children. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at the email address below. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use of that information.
This Policy does not apply to your use of unaffiliated websites to which our Site is linked. Company is not responsible for the privacy practices or the content on linked sites. We recommend that you carefully read the privacy policies of each site you visit.
By Email: firstname.lastname@example.org
CHANGES TO THIS POLICY
was last updated on May 25, 2018 and applies to Travel Leaders Group, LLC
EUROPEAN UNION PRIVACY NOTICE
WHO WE ARE
Travel Leaders Group, LLC is a travel services business with principle offices located in New York, New York. Company, or one of its affiliates as the case may be, is the controller of your personal data that we have collected.
Personal Data is a legal term that describes any information that identifies a particular person and has special meaning under European Union law.
For purposes of the EU’s General Data Protection Regulation (GDPR), personal data is any information that can identify you, either directly or indirectly, such as a name, an identification number, your IP address, data about your location, or information about your physical, physiological, genetic, mental, economic, cultural or social identity.
We are providing you this notice because we have collected some of your personal data from you. We collect your data for a variety of reasons, depending on whether you are an employee, a customer, an agent or a vendor.
WHAT IS THE LEGAL BASIS AND PURPOSE FOR HOLDING YOUR PERSONAL INFORMATION?
If you are a customer, an employee, or a job applicant, the personal information we hold and use is necessary for the performance of the services contract to which you are a party or to perform the services which you have otherwise requested.
If you are a prospective customer, the personal information we collect and use is necessary for our legitimate interest in providing you with information about the services we offer and about which you have expressed an interest or that we believe will be of benefit to you.>
In some cases, our legal basis for collecting your personal data is because you have expressly consented to our collection and use of your personal information.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
If you are a customer, applicant for employment, vendor or agent, we will keep your personal data on an ongoing basis for so long as we have a legitimate interest to inform you of our services, or until our contractual relationship has terminated, as the case may be. We are required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
YOUR RIGHTS AS A DATA SUBJECT
You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at email@example.com.
You have the following rights concerning your personal data that we hold and process that you can exercise at any time:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your data.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to judicial review: if Company refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the process below.
Please note: we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us or to perform the services you have otherwise requested from us. All the above requests will be forwarded on to other parties holding and processing your data where appropriate.
For more information about your personal data rights please visit the Information Commissioner Office for the United Kingdom’s website at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/.
What forms of ID will I need to provide to access this?
Company accepts the following forms of ID and validation when information on your personal data is requested: You will need to send an email from the email address account associated with your personal data as stored on Company’s systems.
Under what Circumstances will Company Contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.
For certain types of personal data, we have asked for your consent to use the data for certain described purposes at the time you provided it. You may withdraw your consent at any time.
When you give us your consent, you are giving us permission to process your personal data specifically for the purpose identified in the consent request. Where we ask you for additional personal data, we will obtain your consent to our proposed use of that data where required, and always tell you why and how the information will be used.
You may withdraw consent at any time by sending an email to firstname.lastname@example.org.
SHARING WITH THIRD PARTIES
We may pass your personal data on to third-party service providers contracted by Company to perform certain services for us, or to collaborate directly with you. For a complete and up-to-date list of the third parties we are currently using, please send an email to email@example.com.
Any third parties that we may share your data with are obliged to keep your details secure, and to use them only for the purposes and to complete the tasks identified by Company. When they no longer need your data to fulfill this service, they will dispose of the details in line with Company’s procedures. If we wish to pass your personal data onto any additional third parties, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Company may transfer your personal information within Company and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This may include the United States. When we do so, we transfer the information in compliance with applicable data protection laws. In particular, we have implemented safeguards in the form of standard data protection clauses adopted by the European Commission. The safeguards ensure compliance with the data protection requirements of the GDPR as well as your rights appropriate to the processing of your personal data. You can obtain a copy of the standard contractual clauses by contacting us at firstname.lastname@example.org.
SAFEGUARDING PERSONAL DATA
Please refer to the “Safeguarding Personal Information” section above for information about our data security measures.
WHO DO I CONTACT TO LODGE A COMPLAINT ABOUT HOW MY PERSONAL DATA IS BEING HANDLED?
If you wish to raise a complaint on how we handle your personal data, you can contact our Privacy Officer by email: email@example.com.
If you are not
satisfied with our response you can complain to the Information Commissioner
Office for the United Kingdom. Their Help Desk number is 0303
To make this Site work properly, we sometimes place small data files called cookies on your device.
WHAT ARE COOKIES?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
- Assisting you in navigation of our sites
- To help you provide feedback to us
- Analysing your use of our products, services or applications
We use the following cookies and classify cookies in the following categories:
- Strictly necessary cookies
- Advertising cookies
- Analytics cookies
- Performance cookies
- Session cookies
- Targeting cookies
You can opt-out of each cookie category (except strictly necessary cookies).
COOKIE PRIVACY SETTING
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
STRICTLY NECESSARY COOKIES
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will then not work. These cookies do not store any personally identifiable information.
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these
cookies to authenticate users and protect user data from unauthorized parties.
SITE MANAGEMENT COOKIES
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be placed on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
- your display preferences, such as contrast colour settings or font size
- if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the Site to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this Site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
HOW TO CONTROL COOKIES
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
We have a legal duty to protect any personal data that we collect from you as a “controller” of that personal data under the data protection legislation. Barrhead Travel safeguards your personal data and maintains security standards to prevent any unauthorised access.
- What do we use your information for?
We require to collect your personal data when you register on our website or offline, place an order, respond to a survey, fill out a form or contact us.
Any of the personal data we collect from you is processed by us as necessary for the purposes of delivering travel agent services under our contract with you or for taking steps to enter into a contract with you to deliver travel agent services. In order to do this, we may use your personal data in the following ways:
- to fulfil your booking, including:
processing your booking;
sending you a booking confirmation;
assessing your needs to determine suitable products of services;
sending you requested product or service information;
sending you product updates or warranty information;
administering your account;
- to notify you of any changes to your booking or our services;
- to allow us to consider your comments, questions and suggestions and respond, if necessary; and
- to enable or facilitate the exercise of our rights under our website terms and conditions and booking terms and conditions.
We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:
- to administer competitions, promotions or surveys that you have entered, and notify you if you won;
- to personalise your experience (your information helps us to better respond to your individual needs), including displaying content based upon your interests;
- where you have given permission for a location-based service through your browser or App:
displaying content based upon your location;
checking you in to a store or other location to enable you to earn loyalty rewards or let know where you are;
providing you with local search results;
providing you with special local offers
enabling designated to track your location
mapping routes and provide directions to locations that you specify;
enabling you to share your location with friends
- to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), including by conducting research and analysis; and
- to display advertising on our website / App or manage our advertising on other websites / Apps with our ad network partner who uses technologies to collect non-personally identifiable information about your activities on this website / App and other websites / Apps to provide you targeted advertising based upon your interests.
We may also be required to process your personal data to comply with our legal obligations under ABTA membership / CAA ATOL requirements.
Failure to provide your personal data when making a booking will mean that we will not be able to process your booking.
- What information do we collect?
We may collect the following personal data from you through our website / App:
- contact information, such as name, email address, mailing address, phone number;
- billing information, such as credit card number and billing address;
- usage activity, about how you interact with us such as purchase history, what content you viewed, and which areas of our website / App you visited;
- device information, such as your IP address, browser type, referring / exit pages, operating system, mobile device ID, device type, cookies and mobile service carrier;
- location-based data, where permitted by you through your browser [such as information about the wi-fi routers closest to you and the mobile phone IDs of the towers closest to you];
- information about your business, such as company name, company size and business type; and
- demographic information, such as household income, age, education, gender, interests and post code.
However, you may visit our website anonymously by changing the settings on your browser.
- Do we disclose any information to outside parties?
Acting as a travel agent, we will pass your personal data onto any third-party tour operator / travel company as necessary to complete your booking.
Your personal data may be accessed by or given to our staff, contractors and agents who assist us or act on our behalf:
- to operate our website / App, conduct our business as a travel agent, including delivering services to you;
- to protect the rights, property and safety of Barrhead Travel, our customers or others, including for the purposes of fraud protection and credit risk reduction, or responding to a government request;
- in the event that we sell or buy any business or assets, in which case, we may disclose personal data held about our customers to the prospective seller or buyer of such business or assets
- in respect of a merger, acquisition, or sale of all or a portion of Barrhead Travel’s assets, in which case personal data held about our customers will be one of the transferred assets; or
- as required by law to comply with any legal obligation or in order to enforce or apply our website terms and conditions, service agreement or other agreement.
Your personal data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Your personal data is held on our computer records and paper records in the [UK / EU].
Your personal data may be transferred outside of the EU for the purpose of
providing you with the travel products you are booking, depending on the supplier whom you are booking with.
- How do we protect your information?
The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal data when you make a booking or enter, submit, or access your personal data.
We offer the use of a secure server. All supplied commercially sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessed by those authorised with special access rights to our systems who are required to keep the information confidential.
We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website / App, any transmission is at your own risk.
- How long do we keep your information?
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at www.barrheadtravel.co.uk. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Third party links
Please note that links to these external websites / Apps are not covered by our ABTA membership, ATOL membership or any of our other memberships / associations. Any views or opinions along with special offers and promotions on external websites / Apps may not represent the product offering / opinion or special offers at Barrhead Travel or its associated brands.
- Social Networks
We enable you to create a profile, and share information such as messages, photos, and videos with others within your network through our website. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our website / App will not be viewed by others outside your network.
- Other Information
Our Forum offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so.
- Your rights
You have the following rights under the data protection legislation in relation to your personal data held by us:
- the right to request access to your personal data held by us;
- where any of the personal data we hold about you is inaccurate or incomplete, the right to request that such personal data is rectified;
- the right to request that we erase your personal data (subject to conditions); and
- the right to restrict and / or object to the processing your personal data by us in certain circumstances.
- the right to obtain and reuse the personal data that we hold about you for your own purposes in certain circumstances;
- where we undertake any automated decision-making and profiling, you have certain rights in relation to such processing
If you wish to exercise any of the above rights, please contact us on email@example.com providing details of your request.
If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner’s Office at www.ico.org.uk
- Terms and conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.etwtravel.co.uk
This policy was last modified on 31 July 2019
Experience The World Travel
Contact No: 01908 886491